Rural & Remote Experience

Mar – Apr 2023
ED – Rockhampton Base Hospital, Central QLD
Resus, Acute & Short-stay for a 35-bed ED

Feb 2023
ED – Cooma District Hospital, NSW Southern District
In-Charge/Triage/Resus for a 9-bed ED

Dec 2022 – Jan 2023
ED/Acute – Yass District Hospital, NSW Southern District
In-Charge/Triage/Resus for a 4-bed ED with a 12-bed acute ward

Oct – Nov 2022

Acute – Harden MPS, NSW Murrumbidgee District
In-Charge/Triage/Resus for a 2-bed ED with a 13-bed acute ward, as well as supervising an attached 20-bed residential aged care facility

Metro Experience

Jun 2022 – Current
RN, Healthcare Australia (NSW & WA)
Casual Agency ED & Critical Care shifts while in WA in June/July, continuing upon return to NSW

Jan – April 2022
Relief NUM, Coronary Care Unit, Full Time – Lake Macquarie Private, NSW
3-month relief role managing the daily operations and strategic projects for the 10-bed unit

Jul 2021 – Oct 2022
RN, ED. Permanent PT – Lake Macquarie Private, NSW

Oct 2019 – Oct 2021
Hospital In-Charge/After Hours Manager. Permanent PT – Lake Macquarie Private, NSW
After-hours operations manager role responsible for the management of patients, staff, and the smooth running of the 195-bed facility.

Sep 2016 – June 2021
RN – Cardiothoracic/Cardiology Ward/ Casual, then Permanent PT – Lake Macquarie Private, NSW

Mar 2014 – Sep 2015
RN – Cardiology & Casual Pool. Prince of Wales Public Hospital, Sydney
Providing patient care within the 26-bed Cardiology Unit 12 months prior to joining the Casual Pool and working across Emergency, Mental Health, CCU, all surgical wards and most medical wards (no Oncology or Haematology experience), in preparation to move to Newcastle, NSW

Feb 2008 – Mar 2014
EEN – Surgical, Cardiology & Casual Pool Prince of Wales Public Hospital, Sydney


Oct 1997-Mar 2005
Snr Project Manager, Global Support Services, Symantec Corporation (* now Norton)
Description Symantec was a global Antivirus and Information Security software vendor

Responsible for mentoring and preparing service delivery teams across Europe and Asia, internal process design and implementation for the global support services team, and developing service business opportunities within emerging markets in eastern Europe, the Middle-East and Africa

Key Projects and Accomplishments

Designed and implemented a global call centre allowing customers anywhere in the world to access technical staff 24×7 for assistance with critical software issues.

This allowed customers to contact customer service teams as soon as they discovered problems, reducing the time to resolve customer issues globally, leading to an overall increase in customer satisfaction.

In consultation with peers in the USA, significantly enhanced the process for preparing the global customer service and technical teams for new product releases by introducing a structured education programme tailored to the specific requirements of service team members in each country. Improved awareness of new product functionality amongst customer service teams enabled service staff to provide a higher quality of service which had the dual benefit of improving customer satisfaction and increasing morale within the customer service teams leading to a reduction in the rate of staff turn-over.

From 2000-2005, grew the 10-person customer service team providing telephone support to home users in Australia & New Zealand, into a highly skilled 50-person team providing consulting services, customer service & technical support to home, corporate & government clients across the Asia-Pacific region